RETURNS & CANCELLATIONS

Order Cancellation Policy

We understand plans can change. You may cancel any order directly from your Customer Account free of charge as long as the order status remains in PENDING, PAID, or CONFIRMED.

Once an order has been marked as SHIPPED, the airway parcel cannot be cancelled in transit. In such cases, the client should await delivery and initiate a return request.

7-Day Return Eligibility

Due to strict cosmetics and hygiene safety standards, perfumes that have had their outer cellophane seal opened or bottles sprayed cannot be resold. However, returns and immediate replacements are unconditionally honored under the following circumstances within 7 days of delivery:

• Item damaged during courier transit (broken glass or leakage).
• Atomizer spray nozzle defect or functional leakage.
• Incorrect fragrance edition delivered by warehouse error.

Reverse Concierge Pickup & Refunds

When an eligible return request is approved in your account dashboard, our concierge will arrange a reverse pickup from your registered address via Blue Dart. Upon receipt and atelier inspection, your refund is credited back to your original payment method within 3 to 5 business days.